Shipping Policy
Last Updated: October 20, 2026
Order Cutoff Time
Orders placed before 5:00 PM (GMT−04:00) ET (US) on a business day are typically processed the same business day or the next business day. Orders placed after this time are processed the following business day.
Handling Time
Orders are handled and prepared for shipment within 1–2 business days, excluding holidays where applicable.
Transit Time
Once shipped, delivery typically takes 2–5 business days, depending on your location. Transit times may vary due to carrier delays, weather, holidays, or high order volume.
Total Estimated Delivery Time
United States: 3–7 business days from the time your order is placed (includes handling and transit time).
Shipping Costs
Free shipping on all orders over $0 (free shipping on every order) within the United States only.
Order Tracking
Once your order ships, you will receive tracking details by email. You may monitor delivery at https://thesmilingdog.shop/orders-tracking/.
Delivery
Packages are delivered by standard carriers to the shipping address provided at checkout. Please ensure the address is accurate.
Shipping Delays
The Smiling Dog, LLC is not responsible for delays caused by shipping carriers, weather conditions, public holidays, or other events beyond our reasonable control. Delivery estimates are not guarantees.
Lost or Stolen Packages
If tracking shows delivered but you have not received your package, contact smilingdog4treats@gmail.com within 7 days so we can review the issue with the carrier.
Shipping Destinations
We currently ship to addresses within the United States only.
Cookies
For information about our use of cookies and the cookie consent banner, please see our Privacy Policy.
Business Information
- Business Name: The Smiling Dog, LLC
- Business Days: Monday – Sunday
- Support Hours: 9:00 AM – 5:00 PM (GMT−04:00) ET (US)
- Business Phone: +1 941 237-8031
- Business Email: smilingdog4treats@gmail.com
- Business Address: 718 Wilkie St, Dunedin, FL 34698, United States