Frequently Asked Questions (FAQs)
Last Updated: October 20, 2026
Orders
Q: How do I place an order?
A: Browse our Pet Travel & Accessories, Pet Health & Care, Dog Toys & Chews, Dog Leashes, Dog Harnesses, Dog Gates & Barriers, Dog Collars, and handmade biscuits collections, add your chosen items to the cart, and follow the checkout instructions.
Q: Can I modify or cancel my order after placing it?
A: Contact us at smilingdog4treats@gmail.com or +1 941 237-8031 as soon as possible. Changes may not be possible once an order has shipped.
Q: How will I know my order is confirmed?
A: You will receive an order confirmation by email.
Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay.
Q: Are there any hidden charges?
A: Review the checkout page for the order total, shipping charges, and applicable taxes before placing your order.
Shipping
Q: How long does shipping take?
A: Handling typically takes 1–2 business days, and transit typically takes 2–5 business days. The total estimated delivery time is 3–7 business days within the United States.
Q: Do you ship internationally?
A: No. We ship within the United States only.
Q: How much does shipping cost?
A: Free shipping on all orders over $0 (free on every order) within the United States.
Q: How can I track my order?
A: You will receive tracking details by email and can check https://thesmilingdog.shop/orders-tracking/.
Returns and Refunds
Q: What is your return policy?
A: Eligible items may be returned within 30 days, subject to our Return & Refund Policy. Opened food/treat products are generally non-returnable for safety reasons unless defective or damaged on arrival.
Q: How do I start a return?
A: Email smilingdog4treats@gmail.com with your order number and reason for return. We will provide the applicable instructions.
Q: How long do refunds take?
A: Approved refunds are processed within 7 days after the return is received and approved. We will confirm the exact refund method and timeline with you by email.
Products
Q: How do I choose the right product?
A: Review the product page for details about size, features, ingredients (for biscuits), and suitability. If you need help, contact smilingdog4treats@gmail.com.
Q: Will the product look exactly like the images?
A: We aim to display products accurately, but slight variations may occur due to screen settings or the handmade nature of some items.
Cookies
Q: What is the cookie consent banner?
A: When you first visit our website, a cookie consent banner appears. You can accept all cookies, reject non-essential cookies, or customize your preferences. You can change your choices at any time. Full details are available in our Privacy Policy.
Contact
Q: How can I reach customer support?
- Email: smilingdog4treats@gmail.com
- Phone: +1 941 237-8031
- Business Days: Monday – Sunday
- Support Hours: 9:00 AM – 5:00 PM (GMT−04:00) ET (US)
Business Information
- Business Name: The Smiling Dog, LLC
- Business Address: 718 Wilkie St, Dunedin, FL 34698, United States