Return & Refund Policy
Last Updated: October 20, 2026
We want you to be satisfied with your purchase from The Smiling Dog, LLC. If you are not fully satisfied, please review the return information below.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition you received them, unless the item arrived defective or damaged.
- In original packaging with tags attached, where applicable.
- Accompanied by proof of purchase, such as an order number or receipt.
Non-Returnable Items
- Items marked as final sale, if applicable and clearly disclosed.
- Products damaged due to misuse.
- Opened or partially consumed food/treat products (for safety and hygiene reasons), unless they arrived defective or damaged.
Return Shipping Cost
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect, in which case The Smiling Dog, LLC will cover the return shipping cost.
Return Label
Once your return is approved, we will email you return instructions and the returns address. A prepaid return label may be provided when the return is due to our error (defective, damaged, or incorrect item).
How to Start a Return
- Email smilingdog4treats@gmail.com with your order number and reason for return.
- Our team will respond within 1–2 business days with return instructions.
- Ship the item to the returns address provided by our support team.
Refunds
After we receive and inspect the returned item, approved refunds will be issued using the original payment method (or as otherwise confirmed with you by email). Refunds are processed within 7 days after the return is received and approved. We will confirm the exact refund method and timeline with you by email.
Exchanges
If you receive a defective or incorrect item, contact smilingdog4treats@gmail.com within 7 days of delivery so we can review the issue and arrange an appropriate resolution.
Late or Missing Refunds
If you have not received your refund after the agreed timeframe, contact smilingdog4treats@gmail.com so we can look into it.
Cookies
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Business Information
- Business Name: The Smiling Dog, LLC
- Business Days: Monday – Sunday
- Support Hours: 9:00 AM – 5:00 PM (GMT−04:00) ET (US)
- Business Phone: +1 941 237-8031
- Business Email: smilingdog4treats@gmail.com
- Business Address: 718 Wilkie St, Dunedin, FL 34698, United States